0
Undo
Votes
Hi there,
I'm having some issues with Kutools for Outlook. My machine is only 3 months old, but when I try to use my Kutools Outlook stops responding and then responds again in maybe 10 seconds. If I move to another email, same thing. If I disable the add-in, Outlook runs fine. I have tried repairing Ku for Outlook, but no luck. I use this all the time so please AMA.
Thanks!
Tom
I'm having some issues with Kutools for Outlook. My machine is only 3 months old, but when I try to use my Kutools Outlook stops responding and then responds again in maybe 10 seconds. If I move to another email, same thing. If I disable the add-in, Outlook runs fine. I have tried repairing Ku for Outlook, but no luck. I use this all the time so please AMA.
Thanks!
Tom
0
Undo
Votes
Hi Tom,
Could you please send us the information below?
Operating system version (Which version of Windows operating system am I running?):
Outlook version:
Kutools version:
Language you are using on your computer system:
Thanks in advance.
Amanda
Could you please send us the information below?
Operating system version (Which version of Windows operating system am I running?):
Outlook version:
Kutools version:
Language you are using on your computer system:
Thanks in advance.
Amanda
0
Undo
Votes
Hi there,
Here's the information that you requested.
Operating system version (Which version of Windows operating system am I running?): Windows 11 Pro v21h2 build 22000.1516
Outlook version: Version 2211 (build 15831.20252)
Kutools version: v16.00
Language you are using on your computer system: Engligh
Here's the information that you requested.
Operating system version (Which version of Windows operating system am I running?): Windows 11 Pro v21h2 build 22000.1516
Outlook version: Version 2211 (build 15831.20252)
Kutools version: v16.00
Language you are using on your computer system: Engligh
0
Undo
Votes
Hi there,
Please click File > Account Settings > Account Settings. Then double click on your email account. In the pop-up Exchange Account Settings, check the option as shown below.
Please give it a try.
Amanda
Please click File > Account Settings > Account Settings. Then double click on your email account. In the pop-up Exchange Account Settings, check the option as shown below.
Please give it a try.
Amanda
0
Undo
Votes
Hi there.
I unchecked that box and while Outlook is now pretty slow at least this extension is working again. Is there anything that we can do about turning cached mode back on?
Thanks,
Tom
I unchecked that box and while Outlook is now pretty slow at least this extension is working again. Is there anything that we can do about turning cached mode back on?
Thanks,
Tom
0
Undo
Votes
Hi,
You should check that checkbox to turn on the cached mode. 😂 And in fact, please do check the checkbox back and see if your Outlook works fine now with Kutools enabled.
Amanda
You should check that checkbox to turn on the cached mode. 😂 And in fact, please do check the checkbox back and see if your Outlook works fine now with Kutools enabled.
Amanda
- Page :
- 1
There are no replies made for this post yet.