Skip to main content
Support is Offline
Today is our off day. We are taking some rest and will come back stronger tomorrow
Official support hours
Monday To Friday
From 09:00 To 17:30
  Anonymous User
  Wednesday, 11 January 2023
  8 Replies
  7.6K Visits
0
Votes
Undo
Since installing Kutools I have had persistent shadows appearing, almost as though cells were being selected, even though they are not.

Image attached to show. The grey area will not go away and even remains in place when scrolling.

This is a very annoying visual glitch.
1 year ago
·
#3350
0
Votes
Undo
Hi there,

Does your every Excel sheet has the shadows? Or only certain sheets have shadows. If only certian sheets have shadows, could you please attach the specific sheet and send that to us? So that we can try to reproduce the problem.

Amanda
1 year ago
·
#3351
0
Votes
Undo
This is happening on every sheet. Different sections are shadowed but it is happening on every sheet.

Also I have noticed the entire function of Excel has slowed down. It is feeling very sluggish since the install.
1 year ago
·
#3352
0
Votes
Undo
Hi,

Could you please send us the information below?

Operating system version (Which version of Windows operating system am I running?):
Excel version:
Kutools version:
Language you are using on your computer system:

Thanks in advance.

Amanda
1 year ago
·
#3353
0
Votes
Undo
Windows 10
Office Professional Plus 2021
Kutools 26.10
English

Shadowing seems to only happen when I have the design tab open
1 year ago
·
#3355
0
Votes
Undo
Hi there,

Please how us the screenshot of your design tab.
design tab.png

Amanda
Attachments (1)
1 year ago
·
#3357
0
Votes
Undo
Here is the screenshot of the Design tab. Kutools Design Tab.PNG
Attachments (1)
1 year ago
·
#3365
0
Votes
Undo
Any updates on this yet?
1 year ago
·
#3372
0
Votes
Undo
Hi there,

Sorry for the delayed reply, we were on vacation for the last week...

Please try the below two approches:
1. Uninstall and reinstall the add-in.
2. Select any highlight feature from the Desgin tab, and then deselect it.

If the shadow problem still exists, please send us an error report to us by clicking Kutools > Feedback > Error Submission.

Amanda
  • Page :
  • 1
There are no replies made for this post yet.